Frequently asked questions.
Everything you need to know about classes, our method and enrolment. Can't find your answer? Get in touch.
Getting started
How do I arrange a free trial?
Send us an enquiry or call us directly. We'll find a class that matches your child's year level and subject, then confirm a time with you — no payment details required.
What happens in a free trial?
Your child attends a class where they get the full Lux Tuition experience with teaching, worksheets, and homework provided. They just need to bring themselves and a pencil case. They can see for themselves if our method is helpful for them.
Do you offer a free assessment?
Our tutors will assess your child's ability as they teach them in the trial class. This allows you to experience our style rather than just taking an assessment test. You can also email us any of your child's reports and past assessments to help us personalise our tutoring approach to your child's unique needs.
Which year levels and subjects do you offer?
English and Maths for Years 3–12 (including Selective preparation), and HSC Chemistry, Physics and Biology for Years 11 and 12. All classes are aligned to the NSW NESA syllabus.
Do you teach the same curriculum as schools?
Yes, we use the same NESA curriculum. All the content we teach is syllabus-aligned and the same as the topics covered by school.
Can I join part-way through a term?
Yes. We align with the NSW school calendar but you can join mid-term at any time — we'll prorate the fees and help your child catch up on anything missed.
Can I leave part-way through a term?
Yes, there are no lock in contracts. Leave anytime.
Do we have online classes?
Yes, we offer an online attendance option. Just let us know.
Classes & method
How big are the classes?
Classes are kept small — between 1 and 5 students. That means real questions get answered and every student gets personal attention each lesson.
Are classes all the same grade or mixed?
All classes are arranged per year, so your child learns in a supportive environment with peers at their level and the tutor can focus on teaching topics that everyone is going through.
Are our classes at the same level as the school level?
Our classes are per year. Students will not be taught content at a higher level unless they enrol in a higher year level.
Do you offer one-on-one tutoring?
Yes. Alongside our small-group classes of 1–5 students, we offer Lux One Sessions — private one-on-one (1:1) tutoring at $100/hour for students who want fully individual attention or targeted help before an exam, with 24/7 tutor support over WhatsApp. Contact us or send a free trial enquiry and we'll arrange it.
What makes your teaching different?
Every lesson follows a consistent, cognitive-science-based structure: retrieval practice, explicit instruction, guided then independent practice, an exit test, and spaced homework. We teach exam technique alongside content.
Is there homework?
Yes, homework is a part of our lesson design to ensure that students deepen their understanding of what they learn in class. Students are rewarded with tokens for completing their homework which they can use for prizes.
Do we test our students?
We have up to two tests each term to assess how well students have learnt the content and to look for weak spots to work on.
What is Homework Club?
Homework Club is an optional weekly session at the centre where students bring in their school homework and our tutors are on hand to help them work through it. Our token rewards program runs across all classes — every student earns a token for handing in homework — but Homework Club adds bonus ways to earn: setting and achieving work goals, and completing challenges like beating a tutor at chess. Tokens are redeemed for prizes from our prize cabinet or a spin of the prize wheel. Sessions run for two hours at $10/hour ($20 per session), on top of the standard hourly rate.
How does the token rewards program work?
Every student earns a token for handing in their homework — it's part of every class at no extra cost. Tokens add up and can be redeemed for prizes from our prize cabinet, or spent on a spin of the prize wheel. Students in our optional Homework Club can earn bonus tokens by setting and achieving work goals and completing challenges.
What if my child misses a class?
Let us know in advance and we'll arrange a make-up session. We don't charge for planned absences with 48 hours' notice.
Is my child safe?
We are fully compliant with all Working With Children Check regulations with all tutors having a WWCC. Each room of the centre is monitored via CCTV for your peace of mind.
Fees & location
How much does it cost?
Our flat rate is $40 per hour — a standard 1.5-hour class is $60, billed per fortnight. All materials, homework marking and progress reports are included.
How does payment work?
You have the option of paying fortnightly or for the whole term up front. We accept all major payment options including card.
Are there any hidden fees?
No. Our rate is a flat $40/hour, published on our pricing page — there's no registration fee, assessment fee, or extra charge for materials, homework marking or progress reports. The only optional add-on is Homework Club at $20 per session. We also offer discounts for referrals, multiple subjects, siblings and paying upfront.
Where are you located?
We're based in Blacktown and welcome families from across the area — Seven Hills, Quakers Hill, Woodcroft, Marayong, Kings Langley, Doonside, Lalor Park, Rooty Hill and Penrith.
What if my child doesn't like it?
After the trial, you have the 30 day guarantee. If you're not loving our services then let us know and we will give you your money back. No hoops to jump through. Read the full guarantee terms.
Still have a question?
Send us a message — we reply within one business day, usually the same day.